FAQs
Welcome to Evergrid's FAQ section. This is where you'll find clear, straightforward answers to the most common questions about our products, orders, shipping, returns, and more. We've designed this page to help make your shopping experience easier. If you don't see your question here, feel free to contact our support team. We're happy to help.
What is the return policy?
Eligible for refunds within 30 days of receiving products. Please read our Refund, Resend and Returns Policy
What is the estimated processing time?
- 1-3 days for 80% orders
- 4-8 days for 15% orders
- Over 8 days for 5% orders.
Due to lack of stock, customs inspection, extreme weather, etc., there may be a delivery delay.
What is the estimated delivery time?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. Around 7-16 days.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.